Matrix

SPECIFICATIONS

Item Type: Thick Frame Small-Fit Square Sunglasses

Style: Punk

Fit: Medium

Shape: Square

Lens: UV400, Gradient

Size of Lens:  65mm x 42mm (2.6"x1.7")

Frame Material: Plastic

Lens Material: Polycarbonate

Gender: Unisex

Fees

Shipping Fees vary in different regions:

United States

For products shipped from our US warehouse

1. Standard：$5.9 USD,  3-4 Days (Free above $39 USD)
2. Express:     $15.9 USD, 1-2 Days

For products shipped from abroad warehouse: 

1. International Express Eco: $5.9 USD (Free above $39 USD)

Canada

International Express Eco: $8.90 CAD (Free above $53 CAD)

Australia

International Express Eco: $9.49 AUD (Free above $59 AUD)

New Zealand

International Express Eco: $10.90 NZD (Free above $64 NZD)

UK

International Express Eco: $5.4 GBP (Free above $29 GBP)

EU

We are currently shipping to the following EU countries: France, Germany, Greece, Ireland, Italy, Portugal, Spain, Switzerland, and Turkey.

International Express Eco: €5.9 EUR (Free above €36 EUR)

Latino America

We are currently shipping to the following Latino-American countries: Argentina, Brazil, Chile, and Mexico.

International Express Eco: $6.9 USD (Free above $39 USD)

When will my order ship?
Orders are usually processed and shipped within the same working day of purchase.

How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location and product suppliers' location.

Estimated delivery time:
3~5 days delivered to the United States from the United States, or 1~2 days if you choose Express shipping.

7~15 days delivered to the United States / Canada / Australia / United Kingdom / EU Countries from China.

* Your tracking number will be updated 3-7 days after your order has been shipped.

Potential service interruptions:

Orders may take longer to arrive due to variables outside of our control. We will communicate with you about the updated shipping time should that happens.

Shop with Confidence: Our Easy Return & Refund Policy

At PandaOptical, we want you to be completely happy with your purchase! If for any reason you're not satisfied with your eyewear, we're here to help with a straightforward return process.

Our Promise: 14-Day Returns

• You have 14 days from the date you receive your order to request a return.

Eligibility for Returns

We gladly accept returns for most items! To be eligible, please ensure your item is:

• In its original, unworn, or unused condition.
• With all original tags still attached.
• Returned in its original packaging.
  

How to Start an Easy Return (Simple Steps):

1. Contact Us First: Please email us at support@pandaoptical.com to initiate your return request. This helps us process your return smoothly.
2. Get Your Return Label & Instructions:
   • For US Customers: If your return is approved, we'll email you a FREE pre-paid return shipping label and clear instructions on how to send your package back to us.
   • For International Customers: If your return is approved, we'll provide detailed return instructions. (Please see "Return Shipping Fees" below).
3. Send It Back: Carefully follow the instructions provided to ship your item back to us.

Important: To ensure your return is processed correctly, please contact us before sending any items back. Items returned without prior authorization cannot be accepted.

Return Shipping Fees

• US Domestic Orders: Great news! Return shipping is COMPLETELY FREE for orders within the United States. We provide the pre-paid label.
• International Orders: Customers are responsible for the return shipping costs for orders shipped outside the United States.

Damaged, Defective, or Incorrect Items? We'll Fix It!

• Please inspect your order as soon as you receive it.
• If your item is defective, damaged, or if you received the wrong item, contact us immediately at support@pandaoptical.com.
• Providing details (and photos, if possible) helps us resolve the issue quickly. We are committed to evaluating the situation and making it right for you.

Exceptions / Non-Returnable Items

While most items are returnable, please note these few exceptions:

• Custom Products: Items that have been significantly personalized or made to special order may not be eligible for return. If you have questions about the return eligibility of a custom item (like specific Rx customizations beyond standard lens fitting, or engraved items), please contact us before purchasing or reach out to [email address removed].

• Final Sale Items: Items clearly marked as "Final Sale" or purchased under specific promotional terms stating non-returnability cannot be returned.

• Gift Cards: Gift cards are non-refundable.

• Unsure if your item qualifies? Just ask! We're happy to clarify.

Exchanges

• Need a different size, color, or style? The fastest way is to:
  1. Return the original item following the steps above.
  2. Once your return is accepted and processed, simply place a new, separate order for the item you want.

Refunds: How It Works

1. Inspection: Once we receive your returned item, we'll inspect it to ensure it meets the eligibility criteria.
2. Notification: We will email you to confirm receipt and let you know if your refund has been approved.
3. Processing: If approved, your refund will be automatically processed back to your original payment method.
4. Timing: Please allow some time for the refund to appear in your account. Processing times can vary depending on your bank or credit card company (typically 5-10 business days).

Shipping Address Accuracy

• To ensure your order arrives safely and is eligible for our return policy, please double-check that your shipping address is accurate and complete when placing your order. We cannot be responsible for packages lost or returned due to an incorrect address provided by the customer, and refunds may not be processed in such cases.

Questions? We're Here to Help!

For any questions about our return policy, the status of your return, or specific items, please don't hesitate to contact our friendly support team at support@pandaoptical.com